Refund Policy

1. Overview

At AppGeniusX, we want you to be completely satisfied with Browser Lock. This Refund Policy explains the conditions under which you may request a refund for your purchase.

We offer a 30-day money-back guarantee for all premium subscriptions and lifetime licenses.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if you request it within 30 days of your initial purchase date. This applies to:

• Premium monthly subscriptions (first month only)
• Premium annual subscriptions
• Lifetime licenses

2.2 How to Request a Refund

To request a refund, please contact us at appgeniusx0@gmail.com with:

• Your email address associated with the purchase
• Your order number or transaction ID (if available)
• A brief explanation of why you're requesting a refund (optional but appreciated)

We typically process refund requests within 2-5 business days. You will receive a confirmation email once your refund has been initiated.

2.3 Refund Processing Time

Once approved, refunds are processed through our payment processor, Paddle. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 2-5 business days
• Other payment methods: May vary depending on the provider

3. Subscription Renewals

3.1 Monthly Subscriptions

For monthly subscriptions, refunds are only available for the first month of service. Renewal payments are non-refundable. However, you can cancel your subscription at any time to prevent future charges. Cancellation will take effect at the end of your current billing period.

3.2 Annual Subscriptions

For annual subscriptions, refunds are available within 30 days of the initial purchase or renewal date. After 30 days, renewal payments are non-refundable. You can cancel your subscription at any time to prevent future renewals.

4. Lifetime Licenses

Lifetime licenses are eligible for a full refund within 30 days of purchase. After 30 days, lifetime licenses are non-refundable due to their one-time payment nature.

If you experience technical issues with your lifetime license, please contact our support team first. We'll work to resolve any problems before considering a refund.

5. Free Version

The free version of Browser Lock does not require payment and therefore is not subject to refund policies. You can uninstall the extension at any time without any charges.

6. Exceptions and Special Cases

6.1 Technical Issues

If you're experiencing technical problems that prevent you from using Browser Lock, please contact our support team at appgeniusx0@gmail.com before requesting a refund. We're committed to resolving issues and may offer extended refund periods in cases of unresolved technical problems.

6.2 Multiple Refund Requests

We reserve the right to deny refund requests from users who have a pattern of making multiple refund requests. This policy is in place to prevent abuse of our refund system.

6.3 Violation of Terms

Refunds may be denied if your account has been terminated for violation of our Terms of Service, including but not limited to fraudulent activity, abuse of the service, or violation of acceptable use policies.

7. Promotional Offers and Discounts

Purchases made using promotional codes or during special discount periods are subject to the same refund policy. The refund amount will be the actual amount paid, not the original price before any discounts.

8. Chargebacks

If you initiate a chargeback with your payment provider instead of contacting us directly for a refund, your access to Browser Lock premium features will be immediately suspended pending resolution. Chargebacks may result in additional fees and the permanent termination of your account.

We strongly encourage you to contact us directly at appgeniusx0@gmail.com to resolve any billing disputes before initiating a chargeback.

9. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

• Cancellation: Stops future billing. You retain access to premium features until the end of your current billing period. No refund is issued for the current period.
• Refund: Returns your payment and immediately terminates your premium access. Only available within the 30-day guarantee period.

You can cancel your subscription at any time through your account settings or by contacting support.

10. Partial Refunds

Partial refunds are generally not offered. Refunds are processed as full refunds for the entire purchase amount within the 30-day guarantee period. For annual subscriptions, if you request a refund after using the service for several months, we reserve the right to issue a prorated refund at our discretion.

11. Currency and Exchange Rates

Refunds are processed in the original currency of the transaction. If your financial institution applies currency conversion fees or if exchange rates have changed since the original purchase, the refunded amount may differ slightly from the amount originally charged. We are not responsible for currency conversion fees or rate fluctuations.

12. Contact Information

For refund requests or questions about this policy, please contact us:

Email: appgeniusx0@gmail.com

Please include "Refund Request" in the subject line of your email to ensure prompt processing.

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase or continued use of Browser Lock after changes to this policy constitutes acceptance of the modified terms.

Purchases made before policy changes remain subject to the refund policy in effect at the time of purchase.

14. Governing Law

This Refund Policy is governed by the same laws that govern our Terms of Service. Any disputes regarding refunds will be resolved according to the dispute resolution procedures outlined in the Terms of Service.